✨  We, Gatsby WP Themes, are happy to provide support for your purchased items through our dedicated platform. Having support means that we are available to you, the buyer, to iron out the issues you may have using our items ✨

📖  Read our documentation first

Many support questions are already answered in our documentation. We are also listing FAQs based on the comments and technical questions from our previous buyers. The product documentation and its FAQ list will grow with us.
We will also publish video tutorials based on your questions to make the setup process as easy as possible for you.
We really hope that you enjoy working with our items.

✅  What is included in item support

🗓  The support period

Your purchase includes support for the whole duration of your subscription.

Response time may vary depending on the volume of inquiries, but we will do our best to respond within 24h on business days.

🤓  Our guidance

During the item support period, we will be available to answer your general questions about the items and how to use them. We will be happy to
  • Answer your specific questions about the features and functionality of the items
  • Provide some guidance on the way the item is designed
  • Help you with issues related to using the item and getting the most value out of its functionality.

🎉  Updates

We will address any issues that may occur and are reported by our buyers in the updates of our packages. We will also provide updates to improve or add new functionalities.

What is not included in item support

  • We do not provide support with the installation of your development environment. You can find all the information on the installation process in our documentation and gatsby official documentation, but we do not provide assistance here.
  • We do not provide support with the deployment process or your site. You will find a lot of information in our documentation and the official Gatsby documentation but we do not assist your site’s deployment.
  • Item support does not include services to modify or extend the item beyond the original features and functionality.
Thank you, we hope that you are ok with these rules. We are looking forward to hearing from you.
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